Payments
All payments are made through our Secure Payment Gateways. These gateways provide services that enable customers to make secure payments through a service of their choice.
Included in these services are… PayPal, Klarna, ClearPay and more. This gives you several options in which to make payments.
Some of these services also allow you to make payments by installments or pay at a later date.
You will find all the relevant information at Checkout by clicking on the services icon.
Because we use these highly secure payment gateways, Hand Crafted With Care; Debbie & Dave, (we, us) Do Not hold or see any of your Bank/Credit card details. These are all handled by the service you select.
By using Klarna, we do not receive and payment until your order is shipped giving you extra piece of mind that you know you will be receiving what you have paid for. ( we highly recommend using Klarna)
If you have any questions regarding payments, please contact Support and we will help you in any way we can.
Shipping
At Handcrafted With Care we like to use Recycled Packaging whenever possible. For example, We receive packages from our 3D printing filament supplier. The filament is packaged in a strong sealed polythene bag in a cardboard box.
We use these bags and boxes to ship products to our customers.
So, if you open your package and find a box that has ‘Quality Creality 3D Printing Filaments‘ printed on it, don’t panic your item will be inside.
Choice of Shipping Methods
At ‘Checkout’ you will see a list of choices for shipping. Choose the method that best suits you.
We try to have methods with Tracking and Signed for, this helps us, as well as, customers to check on the delivery process and a better chance of tracing the parcel if it is “Lost ” in the post.
Dispatch & Delivery Times.
If we have the goods you choose in stock, we normally post the same working day or following working day, depending on what time your order was made. Orders made on Friday will be dispatched the following Monday.
Please take into consideration Bank Holidays. Orders place before 1pm will be dispatched the same working day. After 1pm orders are dispatched the following working day.
Made To Order items will obviously take time to produce and dispatch. On ordering custom made items, you will be given an estimated time to produce the item and when it will be dispatched.
You will be kept up to date on the progress of your custom made item.
Orders Not Received.
After Dispatching your item, You will be able to track it using the tracking number that we send to you. If you have not received your parcel within the given time period, please allow for Bank Holidays, Potential Breakdowns Etc. that are beyond our and the Couriers control.
Please wait at least 7 Working Days for delivery. If you have not received your parcel within that time, please contact Support, We will do our very best to track down your parcel and resolve the problem.
We try to use Evri for our delivery service. We have used them for many years and have come to depend on them for being a fast and reliable courier service.
The choice of courier is yours, you will be given several choices at checkout, choose the right one for your convenience.
Any questions regarding shipping, please contact Support.