Payments & Shipping

Payments:

Only payment methods offered at Hand Crafted With Care checkout are allowed.

Our payment-related policies ensure buyers have consistent access to familiar and secure payment methods, transparent information on how to pay and know what to do if something goes wrong

What is the policy?

The following payment methods are not allowed:

• Sending cash through the mail
• Point-to-point cash transfer services such as Bank to Bank, Bank Transfer

The following payment methods are offered at checkout on Hand Crafted With Care:

• PayPal
• PayPal Credit
• Credit card or debit card
• Google Pay
• Klarna
• Hand Crafted With Care gift card or Hand Crafted With Care voucher, and/or combined with any of the above.

Listings in some categories may offer the following additional payment options:

• Payment in Full
• Buy now Pay Later
• Monthly Installments

• Available payment options may vary depending on the item price, listing category, the buyer’s location, the delivery address, and the buyer’s device.

Direct contact information can only be exchanged after Hand Crafted With Care checkout is complete.

How Hand Crafted With Care will use your payment methods

Hand Crafted With Care Use several Secure Gateway Payment methods, e.g: Klarna, Stripe, Cash/Credit Card
When you add, use, or save a payment method on Hand Crafted With Care, you agree that the method/methods you use, can save your payment information and use it to process payments you owe.
It is Important that you please Read the Payment Policies of the Payment Method You use

If your preferred payment method doesn’t work when you make a purchase, you may use one of your backup payment methods to complete your order. You can manage your payment method settings anytime in My Account. Any changes you make will apply to future purchases and won’t affect transactions that are already pending.

When you place an order, the Payment Method you have chosen will offer the total entered along with any applicable shipping, or other charges.

You Payment Details:

By using the Secure Payment Gateway methods we use to take your payments, at No Time do Hand Crafted With Care handle, see and/or hold any of your personal payment details, e.g. Bank Card details.
For this reason, Hand Crafted With Care Can Not sell and/or divulge, to any third parties, any of your Personal Payment Detail, in any format.

When customers make payment to Hand Crafted With Care, in most cases, Hand Crafted With Care Do Not receive any of that Payment until products have been shipped
Using our Payment Gateways mean that customers can be assured that they can make worry free payments Safely and Securely.

If you have any queries regarding our payment policy, or making payments, Please Contact us using one of the following methods:

Direct Email: support@specialcrafts.co.uk

Use Our contact Form: Contact Us

Shipping:

Hand Made With Care Shipping Policy:

Thank you for shopping with Hand Crafted With Care, https://specialcrafts.co.uk
This policy explains how we process, dispatch, and deliver your orders.

Order Processing Time:

Orders are normally processed within 1 business day of payment confirmation. However, ‘Made to order’ items, (custom made) may take up to 10 business days to produce before shipping. Customers with Made to Order items will be notified upon ordering of the approximate time it will take to produce the item and approximate Dispatch date.

Orders placed on weekends or public holidays will begin processing on the next business day.
Orders received before 14:00 on a business day may be eligible for same-day dispatch.

Shipping Methods:

Hand Crafted With Care give customers the choice of Royal Mail and Evri Shipping methods with the choice of tariffs.
Customers can select which method is best for them.
Once dispatched by your method of choice, Hand Crafted With Care can not be responsible for any Delays in delivery times and/or losses, damages, to items dispatched.
Hand Crafted With Care will however, negotiate with Royal Mail and/or Evri to negotiate compensation for any loss and/or damages on your behalf and keep you informed of all progress.
Hand Crafted With Care hold the right to withdraw any of the shipping companies it uses and also add other shipping companies, at any time and without notice, it feels will be of benefit to our customers.

Transit times are estimates from the date of dispatch, not the date of order. Hand Made With Care ships from United Kingdom.

Dispatch Cut-Off:

Hand Crafted With Care dispatch item ordered the same business day wherever possible. If we are unable to dispatch on the same day, for what ever reason, we will dispatch the order the following working day
To qualify for same-day dispatch, orders must be placed and payment confirmed before 14:00 on business days. Orders received after this time will be dispatched on the next business day.

Order Tracking:

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel in real time. If you have not received a tracking email within 7 business days of placing your order, please check your spam folder or contact us immediately.

Lost or Damaged Parcels:

If your parcel arrives damaged or does not arrive within the expected time frame, please contact us using the following link Contact Us giving your order number and, where applicable, photos of the damage. We will work with the carrier to investigate and resolve the issue as quickly as possible. In cases of confirmed loss or damage, we will offer a replacement or full refund immediately.

Bank & Personal Holidays:

Items can not be dispatched on Bank Holidays but will be dispatched the following business day.

From time to time we do take personal holidays. Users of the website will be notified on the home page, In News Letters and Registered Customers Via Email of the dates we will be absent.
Any orders that may be placed during our term of absence will take priority on our return.
Please note, it may take 2 – 3 days to catch up with orders , so, we ask customers to please be patient, Normal Services will be resumed as soon as possible. Thanks in advance.

Contact Us:

For any shipping queries, please get in touch with us via:

Email: debbie@specialcrafts.co.uk

Email: dave@specialcrafts.co.uk

Or use the link: Contact Us